FAQ


At Rendition Custom, we don’t just sell parts — we help you build the BMW you’ve always envisioned. Below you’ll find answers to the most common questions from our global community of enthusiasts.

If you don’t see your question here, feel free to contact us — we’re here to help.

🚗 Ordering & Shipping

Do you ship worldwide?
Yes — we proudly ship to over 60+ countries and growing. Wherever BMW enthusiasts are, we deliver.

When will my order ship?
We offer both in-stock parts and custom-order parts — shipping times vary:

  • Standard in-stock parts (such as shift knobs, cupholders, USB modules, gauge overlays, trim pieces, etc): usually ship within 1–5 business days.
  • Custom-order parts (such as carbon fiber components, CNC-machined parts, steering wheels, head units, and other made-to-order products): typically ship within 14–20 business days, depending on complexity.

We pack every order with care and will send tracking info as soon as it ships.

Which carrier do you use?
We trust FedEx for international shipping — fast, reliable, and secure.

Can I track my order?
Absolutely — track your order any time on our Track Your Order page or via the tracking email we send after shipment.

Do you offer free shipping?
Yes — free shipping is available on qualifying orders. Current shipping promotions are displayed at the top of our site.

🏆 Product Questions

Will these parts fit my BMW?
Yes — each product page lists supported models and chassis codes. We test fitments in-house on our own vehicles — and we stand behind them.

If you’re unsure, reach out — we’re happy to confirm fitment for your car.

Are your parts OEM?
Our parts follow an OEM+ philosophy — meaning they fit and finish like factory parts but with improved functionality, materials, or aesthetics. No gimmicks. No clutter. Just parts that belong in your BMW.

Do your parts require modification to install?
In most cases — no. The majority of our products are direct fit, designed to install without cutting, gluing, or permanent modification. If any exceptions apply, they are clearly stated in the product description.

What makes Rendition Custom different from other brands?

  • Constant Innovation — We continuously refine our products based on feedback from thousands of customers worldwide.
  • Premium Materials — From carbon fiber to high-grade polymers, we use only materials we trust on our own cars.
  • Proven Track Record — Over 10,000 parts delivered to BMW enthusiasts in 60+ countries.
    When you order from us, you’re getting the latest, most refined version — never old stock.

🔄 Returns & Warranty

What is your return policy?
We gladly accept returns on eligible products within 14 days of delivery. For full details, please visit our Return & Refund Policy.

Is there a warranty on Rendition Custom products?
Yes — we stand behind our craftsmanship. Eligible products are covered by our International Warranty. Learn more on our Warranty Policy page.

🤝 Partnerships & Community

Can I become an affiliate or dealer?
Yes — we offer affiliate partnerships and work with select dealers worldwide. Interested? Visit our Affiliate Program page or contact us to learn more.

I have an idea for a new product — can I share it?
Absolutely — many of our products start as community ideas! If you have a suggestion, we’d love to hear it. Reach out here.

🛠 Additional Support

How can I contact customer service?
You can email us any time at:
support@renditioncustom.com

We typically respond within 1–2 business days.

Where are you located?
We are based in:
Rendition Ltd.
9-2 No. 458, Zhongzhou 8th St.,
Rende Dist., Tainan City 717014, Taiwan

Final Note

When you buy from Rendition Custom, you’re not just buying a part — you’re joining a worldwide community of enthusiasts who care about doing things right. We’re here to support your build — every step of the way.

Ready to start your next upgrade? Shop Now →